Shipping Policy

Last Updated: October 19, 2026

At Curiah, our goal is to provide a reliable, transparent, and convenient shipping experience. We work closely with our fulfillment partners and shipping carriers to ensure your orders are prepared and delivered as efficiently as possible.

Below you'll find important information about our shipping destinations, processing times, delivery estimates, tracking, and procedures for resolving shipping-related concerns.

1. Shipping Destinations

Curiah currently ships to customers within the United States.

We may expand shipping availability to additional countries and regions in the future.

Shipping availability is determined by the delivery address entered at checkout. If your destination is not supported, you will be unable to complete the shipping portion of your purchase.

2. Shipping Costs

Our standard shipping rates are:

• Standard Shipping: $4.95 USD per order.

• Subscription Orders above $60: Free standard shipping.

• No Hidden Fees: Applicable shipping charges are displayed during checkout before payment is completed.

Any applicable taxes or additional charges will be disclosed at checkout as required by law.

Shipping promotions or special offers may occasionally modify the standard rates.

3. Order Processing Time

Orders are typically processed within 1–4 business days, Monday through Friday, excluding applicable public holidays.

• Order Cutoff Time: 10:00 PM Central Time (Chicago).

• Weekend Orders: Orders placed during weekends will begin processing on the next business day.

• Holiday Orders: Orders placed on public holidays may begin processing on the following business day.

Order processing includes payment verification, inventory allocation, product preparation, packaging, and fulfillment coordination.

Processing time is separate from shipping transit time.

During periods of high demand, order processing may experience delays. If we are unable to ship an order within the promised shipping timeframe, we will provide customers with the notifications and options required by applicable law.

4. Shipping and Delivery Timeframes

Once an order has been processed and dispatched, the estimated standard shipping transit time is:

• Estimated Transit Time: 8–12 business days.

• Processing Time: 1–4 business days.

• Estimated Total Delivery Time: 9–16 business days from order placement.

Business days generally refer to Monday through Friday, excluding applicable public holidays.

Delivery times are estimates and may vary due to:

• Carrier operating conditions.

• Weather disruptions.

• High seasonal shipping volumes.

• Transportation or logistics delays.

• Incorrect or incomplete shipping information.

• Other circumstances affecting delivery operations.

We make reasonable efforts to meet our advertised shipping timeframes.

Where a shipping delay affects a customer's rights under applicable law, Curiah will provide the required notice, cancellation options, and refunds.

5. Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking details.

How to Track Your Order:

1. Locate the shipping confirmation email sent to the email address associated with your purchase.

2. Open the tracking link provided in the email.

3. Alternatively, visit https://curiah.com and access the available order-tracking page.

4. Enter your tracking number to view the latest available shipment information.

Tracking information may take additional time to become available after a shipping label is created or a package is transferred to a shipping carrier.

Tracking updates are provided by the shipping carrier and may not always appear in real time.

If you need assistance locating or interpreting your tracking information, please contact info@curiah.com.

6. Missing Items and Incorrect Orders

If your order arrives with missing items or products that differ from those purchased, please contact our Customer Support team at info@curiah.com.

We recommend reporting missing or incorrect items within 7 calendar days of receiving your package to help us investigate and resolve the issue promptly.

Please include:

• Your order number.

• A description of the missing or incorrect items.

• Photographs of the received products and packaging, where reasonably available.

Our team will review your request and, where appropriate, provide a replacement or refund.

The suggested 7-day reporting period does not limit any mandatory rights or remedies provided by applicable consumer protection laws.

7. Lost Packages and Extended Shipping Delays

7.1 Extended Transit Investigation

If your order has been in transit for more than 16 calendar days from the confirmed shipment date without confirmed delivery, please contact info@curiah.com.

Our Customer Support team will review your order and initiate an investigation with the relevant shipping carrier or fulfillment partner where appropriate.

The investigation may include reviewing tracking records, verifying shipment status, and determining whether the package has been lost or delayed.

The 16-day threshold is used to initiate our extended-transit investigation process and does not restrict any consumer rights that arise earlier under applicable law.

7.2 Confirmed Lost Packages

If your package is confirmed lost in transit, Curiah will offer you a choice between:

1. Free Replacement: We will reship the affected products at no additional cost.

2. Full Refund: We will refund the amount paid for the affected order, including any applicable original shipping charges.

Refunds will be issued to the original payment method.

Where applicable law requires a refund, you will not be required to accept a replacement instead.

8. Damaged Packages and Products

We take care to ensure Curiah products are packaged appropriately for shipping.

If your package arrives visibly damaged, opened, or contains damaged products, please contact info@curiah.com promptly.

To help us resolve the issue, provide:

• Your order number.

• A brief explanation of the damage.

• Photographs of the damaged product and packaging, where reasonably available.

After reviewing the information, we will offer an appropriate resolution, which may include a replacement shipment or refund.

Your rights to remedies for damaged or defective products are not conditional on purchasing any additional shipping protection.

9. Optional Shipping Insurance

Curiah may offer optional Shipping Insurance during checkout for customers who want additional assistance with eligible shipping-related issues.

Where available, Shipping Insurance may include:

Lost Packages

If an insured package is confirmed lost during transit, we will arrange a free replacement shipment, subject to the insurance terms and the customer's applicable legal rights.

Damaged Packages

If an insured package arrives damaged, customers may request a replacement of the affected products at no additional cost.

Priority Support

Shipping Insurance claims may receive priority handling to help resolve eligible shipping-related issues more efficiently.

How to Submit a Claim

1. Add Shipping Insurance to your order during checkout.

2. Contact info@curiah.com if a covered shipping issue occurs.

3. Provide your order number and relevant tracking information or photographs.

4. Our team will review the claim and arrange the applicable resolution.

Insurance Exclusions

Optional Shipping Insurance may exclude:

• Incorrect or incomplete shipping addresses entered by the customer.

• Packages confirmed delivered but subsequently stolen.

• Shipping delays that do not involve loss or physical damage.

These exclusions apply only to additional insurance benefits and do not reduce Curiah's obligations or any mandatory consumer protections.

10. Incorrect Shipping Addresses

Customers are responsible for providing accurate and complete shipping information during checkout.

Please carefully verify:

• Recipient name.

• Street address and apartment or unit number.

• City and state.

• ZIP code.

• Contact information.

If you notice an error in your shipping address, contact info@curiah.com as soon as possible.

We will make reasonable efforts to correct the address before shipment.

Once an order has been shipped, address modifications may not be possible.

If a package is returned due to an incorrect or incomplete customer-provided address, additional shipping charges may apply before reshipment, where permitted by law.

Any refunds, cancellation rights, or other remedies required by applicable law will continue to apply.

11. Shipping Delays and Legal Protections

Curiah respects applicable U.S. consumer protection laws, including the Federal Trade Commission's Mail, Internet, or Telephone Order Merchandise Rule.

If we cannot ship your order within the applicable promised shipping period, we will provide notice and the option to consent to an eligible delay or cancel the order and receive a prompt refund, as required by law.

If an order is canceled due to an applicable shipping delay, the refund will be processed in accordance with the relevant legal requirements.

Our internal processing procedures, carrier investigation thresholds, and shipping estimates do not override mandatory consumer protections.

12. Customs and Regulatory Restrictions

For any international shipments Curiah may offer in the future, customs clearance, import inspections, and destination-country regulations may affect delivery.

Customers may be responsible for applicable import duties, taxes, or customs charges when disclosed in accordance with applicable law.

If an order is delayed, retained, or rejected by customs authorities, Curiah will review the circumstances and provide any remedies required by applicable consumer protection laws.

Curiah is not responsible for delays caused solely by events outside its reasonable control, except where applicable law imposes an obligation to provide a refund or other remedy.

Nothing in this section eliminates any statutory rights relating to non-delivery, canceled orders, or products that cannot legally be supplied.

13. Contact Information

For shipping questions, missing items, damaged packages, tracking concerns, or delivery assistance, please contact:

Brand: Curiah

Website: https://curiah.com

Customer Support Email: info@curiah.com

Response Time: We aim to respond to inquiries within 1–2 business days.

Please include your order number and a brief description of your concern so our team can assist you efficiently.

14. Changes to This Policy

Curiah reserves the right to update this Shipping Policy to reflect changes in shipping operations, carrier arrangements, available destinations, or applicable legal requirements.

Any updates will be published on https://curiah.com with a revised effective date.

Changes will not retroactively reduce customer rights where prohibited by applicable law.

This Shipping Policy should be read alongside our Refund & Return Policy, available through our website.