Refund & Return Policy

Last Updated: October 19, 2026

At Curiah, we take pride in offering carefully selected herbal wellness products and providing a positive customer experience.

We understand that every customer's experience is unique. That's why we offer a 90-Day Money-Back Guarantee on qualifying first orders, allowing you to shop with confidence.

This Refund & Return Policy ("Policy") explains how refunds, returns, order cancellations, subscriptions, and shipping-related issues are handled for purchases made through Curiah.

1. Scope of Application

1.1 Products Covered

This Policy applies to all Curiah products purchased directly through our official website, https://curiah.com, including Curiah Five Treasures Ginseng Tea and other herbal wellness products offered by Curiah.

Products purchased through third-party retailers, unauthorized resellers, or external marketplaces are not covered by Curiah's voluntary refund guarantee and must be returned in accordance with the applicable seller's return policy.

By placing an order with Curiah, you acknowledge that you have read and understood this Policy, subject to any mandatory consumer rights provided by applicable law.

1.2 Purchase Types

This Policy applies to:

1. One-Time Purchases: Individual purchases that do not involve recurring charges.

2. Subscription Purchases: Recurring product deliveries purchased through Curiah's subscription program.

The 90-Day Money-Back Guarantee described below applies exclusively to a customer's first qualifying order, whether purchased as a one-time purchase or as the initial order of a subscription.

2. 90-Day Money-Back Guarantee

2.1 Overview

At Curiah, we believe that consistency is an important part of any wellness routine.

Our herbal teas are inspired by traditional botanical practices and designed to be enjoyed as part of your daily routine.

To give new customers an opportunity to experience our products with confidence, we offer a 90-Day Money-Back Guarantee on qualifying first orders.

Customers have ninety (90) calendar days from the date of confirmed delivery to request a refund if they are not satisfied with their first qualifying purchase.

Individual experiences may vary. Curiah products are not intended to diagnose, treat, cure, or prevent any disease, and no specific health result is guaranteed.

2.2 Eligibility Requirements

To qualify for the 90-Day Money-Back Guarantee, the following conditions must be satisfied:

1. First Order Only: The guarantee applies exclusively to the customer's first order placed with Curiah. Subsequent orders, repeat purchases, and subscription renewals are not eligible under this voluntary guarantee.

2. 90-Day Window: Refund requests must be submitted within ninety (90) calendar days of the date of delivery, as confirmed by available carrier tracking records or other reliable delivery information.

3. Direct Purchase: The product must have been purchased directly through https://curiah.com.

4. Proof of Purchase: Customers must provide their order number, purchase email address, or other information reasonably necessary to verify their purchase.

5. Contact Requirement: Refund requests must be submitted to our Customer Support team at info@curiah.com.

2.3 Refund Process

Upon receiving a refund request, our Customer Support team will:

1. Verify the customer's order information and purchase eligibility.

2. Confirm the delivery date and applicable guarantee period.

3. Review the request in accordance with this Policy.

4. Issue an approved refund to the original payment method.

Approved refunds are generally initiated within five (5) to ten (10) business days, or sooner when required by applicable law.

The time required for the funds to appear in the customer's account may vary depending on the payment processor, bank, or financial institution.

The voluntary 90-Day Money-Back Guarantee covers the product purchase price. Original shipping fees are non-refundable under this guarantee unless required by applicable law or the refund concerns a shipping failure, damaged product, defective product, or incorrect shipment.

2.4 No Return Required

Due to the consumable nature of our herbal tea products, customers are not required to return opened, partially used, or empty product packaging to receive an approved refund under our 90-Day Money-Back Guarantee.

Customers are encouraged to use Curiah products consistently in accordance with the provided preparation instructions before determining whether they meet their personal preferences.

2.5 Guarantee Exclusions

The voluntary 90-Day Money-Back Guarantee does not apply to:

• Second, third, or subsequent orders.

• Subscription renewal orders after the initial qualifying purchase.

• Orders purchased through unauthorized third-party sellers.

• Refund requests submitted after the 90-day eligibility period.

• Fraudulent requests, duplicate refund claims, or documented abuse of the guarantee.

These exclusions do not affect any mandatory legal rights relating to defective, misdescribed, or undelivered products.

3. Subscription Management and Cancellations

3.1 Subscription Management

Customers enrolled in Curiah's subscription program may manage their recurring deliveries through the customer subscription portal available through our website or customer account.

Available subscription management options may include:

• Canceling a subscription.

• Pausing future deliveries.

• Skipping an upcoming shipment.

• Adjusting delivery frequency.

• Updating billing or shipping information.

Customers may cancel future subscription renewals at any time without a cancellation penalty.

If assistance is needed, customers may contact info@curiah.com.

3.2 Cancellation Versus Refund

Canceling a subscription prevents future recurring charges and shipments, provided cancellation is completed before the applicable renewal order is processed.

Subscription cancellation does not automatically constitute a refund request for previously processed orders.

Refunds for previously processed orders are governed by the applicable provisions of this Policy and any mandatory consumer protection laws.

3.3 Subscription Renewal Refunds

The 90-Day Money-Back Guarantee applies only to the first qualifying order of a subscription.

Subsequent subscription renewals are excluded from the voluntary money-back guarantee.

However, customers remain entitled to applicable remedies for damaged, defective, incorrect, or undelivered orders, as well as any refunds required by law.

3.4 Subscription Billing Disclosure

Subscription pricing, billing frequency, renewal terms, and cancellation instructions will be presented during the purchasing process in accordance with applicable law.

Customers are responsible for reviewing their subscription details before completing their purchase.

Curiah will provide the subscription disclosures, acknowledgments, and cancellation mechanisms required by applicable consumer protection laws.

4. One-Time Purchases and Order Cancellations

4.1 One-Time Purchases

First-time one-time purchases are eligible for the 90-Day Money-Back Guarantee described in Section 2.

Repeat one-time purchases are not eligible for this voluntary guarantee unless otherwise required by applicable consumer protection laws.

4.2 Order Processing and Cancellation Requests

Curiah begins processing orders shortly after they are placed.

Order processing may involve inventory allocation, payment verification, packaging, shipping label creation, and preparation for carrier collection.

Customers wishing to cancel an order should contact info@curiah.com as soon as possible and provide their order number.

We will make reasonable efforts to accommodate cancellation requests before shipment.

Once an order has been physically transferred to the shipping carrier, cancellation through our normal fulfillment process may no longer be possible.

Where a customer has a statutory right to cancel an unshipped order, including where applicable shipping deadlines cannot be met, Curiah will honor that right regardless of its internal fulfillment status.

4.3 Approved Cancellations

For approved cancellations, refunds will be issued to the original payment method.

Refunds are generally initiated within five (5) to ten (10) business days, or sooner where applicable law requires.

5. Shipping Issues and Non-Delivery

5.1 Standard Shipping Timeframes

Curiah works with shipping carriers and fulfillment partners to deliver customer orders as efficiently as possible.

Estimated delivery times may vary depending on shipping destination, carrier operations, processing volume, and other logistical circumstances.

Shipping estimates are not guarantees of an exact delivery date unless expressly stated otherwise.

Curiah will comply with all applicable requirements relating to shipping representations and delayed shipments.

5.2 Shipping Delays Before Dispatch

If Curiah is unable to ship an order within the shipping period communicated at checkout, or within the period required by applicable law where no shipping period was specified, we will provide the appropriate notice and customer options.

Where required under U.S. law, customers will be offered the opportunity to consent to a revised shipping date or cancel their order and receive a prompt refund.

Curiah will not treat internal order processing or the creation of a shipping label as physical shipment where the applicable law requires the product to be transferred to a shipping carrier.

5.3 Extended Transit — 16-Day Investigation Policy

If an order has been in transit for more than sixteen (16) calendar days from the confirmed shipment date without confirmed delivery, customers may contact info@curiah.com to report a potential shipping issue.

Our Customer Support team will review the tracking information and, where appropriate, initiate an investigation with the shipping carrier or fulfillment provider.

The investigation may include:

1. Reviewing the shipment's most recent tracking activity.

2. Contacting the carrier or logistics provider.

3. Verifying whether the shipment has been delayed, misrouted, or lost.

4. Determining the appropriate resolution.

The 16-day period is a threshold for initiating an extended-transit investigation. It does not delay or restrict any cancellation, refund, or delivery rights otherwise available to the customer under applicable law.

5.4 Confirmed Lost Shipments

If an order is confirmed lost in transit, Curiah will offer the customer a choice between:

1. Full Refund: A refund of the amount paid for the affected order, including applicable original shipping charges.

2. Free Reshipment: A replacement shipment of the same purchased products at no additional cost.

Customers may select their preferred resolution, subject to product availability and applicable legal requirements.

Where a refund is required by law, customers will not be required to accept a replacement shipment instead.

5.5 Damaged, Defective, or Incorrect Products

If a product arrives damaged, defective, contaminated, or materially different from what was ordered, customers should contact info@curiah.com promptly.

Customers should provide:

• Their order number.

• A brief description of the issue.

• Photographs of the affected product and packaging, if reasonably available.

After reviewing the issue, Curiah will provide an appropriate remedy, which may include a full refund or a replacement shipment.

These protections apply to qualifying first orders, repeat purchases, and subscription renewals.

6. Refund Requests Outside the Guarantee Period

Refund requests submitted more than ninety (90) calendar days after confirmed delivery are generally not eligible under Curiah's voluntary 90-Day Money-Back Guarantee.

Curiah may review exceptional requests individually and may issue discretionary refunds when appropriate.

Any discretionary refund does not establish an entitlement to future exceptions.

This section does not limit any mandatory statutory rights relating to defective, misdescribed, incorrect, or undelivered products.

7. United States Consumer Rights

7.1 Applicable Consumer Protections

Although Curiah operates through a business registered in Canada, we sell and ship products to customers in the United States.

We respect applicable U.S. federal and state consumer protection requirements, including those governing:

• Online purchases and fulfillment.

• Shipping representations and delays.

• Recurring subscriptions and automatic renewals.

• Subscription cancellations.

• Refunds and consumer remedies.

• Unfair or deceptive commercial practices.

Nothing in this Policy is intended to waive or limit a consumer right that cannot legally be excluded.

7.2 Shipping and Fulfillment Requirements

Curiah will comply with applicable provisions of the Federal Trade Commission's Mail, Internet, or Telephone Order Merchandise Rule, including requirements relating to shipping deadlines, notices of delay, customer consent to revised shipping dates, cancellations, and prompt refunds.

7.3 State-Specific Subscription Protections

Certain U.S. states provide additional protections for customers purchasing subscriptions or automatically renewing services.

Where applicable, Curiah will provide required disclosures, renewal notifications, cancellation mechanisms, and remedies consistent with the laws of the customer's jurisdiction.

8. International Consumer Rights

Curiah's primary customer market is the United States.

If Curiah makes products available to customers in other countries, additional consumer protection laws may apply.

Where mandatory consumer rights in the customer's jurisdiction provide greater protections than those outlined in this Policy, those mandatory legal rights will prevail.

9. Chargebacks and Payment Disputes

Curiah encourages customers to contact our Customer Support team at info@curiah.com before initiating a payment dispute or chargeback.

Many shipping, billing, subscription, and refund concerns can be resolved directly through our support team.

If a customer initiates a chargeback, Curiah may review the transaction and provide relevant information to the payment processor or financial institution, including:

• Order confirmation and transaction details.

• Applicable checkout and subscription disclosures.

• Shipping records and tracking information.

• Proof of delivery, where available.

• Customer communications.

• Relevant refund or cancellation records.

Curiah reserves the right to contest payment disputes where the available evidence supports the validity of the transaction.

Nothing in this Policy restricts a customer's legal right to initiate a chargeback or dispute a transaction with their financial institution.

10. Contact Information

For refunds, returns, subscription cancellations, shipping concerns, or general questions regarding this Policy, please contact:

Brand: Curiah

Website: https://curiah.com

Customer Support Email: info@curiah.com

Response Time: We aim to respond to customer inquiries within one (1) to two (2) business days.

To help us resolve your request efficiently, please include your order number and a brief description of your concern.

11. Changes to This Policy

Curiah reserves the right to update or modify this Policy to reflect changes in business operations, products, fulfillment procedures, or applicable legal requirements.

Any updates will be published on https://curiah.com with a revised effective date.

Changes that materially reduce customer rights will not apply retroactively where prohibited by applicable law.

The terms applicable to an order will be determined in accordance with the Policy in effect at the time of purchase and any mandatory consumer protection requirements.

12. Governing Law and Dispute Resolution

Curiah operates through a business registered in Canada.

Subject to applicable consumer protection laws and mandatory jurisdictional requirements, this Policy shall be governed by the laws of Ontario, Canada, and applicable federal laws of Canada.

Nothing in this Policy limits any non-waivable rights or remedies available to consumers under applicable United States federal or state law.

Customers are encouraged to contact info@curiah.com to seek an informal resolution of any concerns before pursuing other available legal remedies.

Any unresolved disputes will be subject to the courts or other legally authorized dispute resolution processes having jurisdiction under applicable law.